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Frequently Asked Questions

Can I order any items from your menu?

Yes, all item's on our menu are available anytime you wish to order. We like to encourage variety in your children's diet along with exposing them to different tastes and textures so we suggest you try different menu items where possible. Variety will also provide your children with a range of vitamins and minerals which is crucial for normal physical and mental development.

 

How does your food stay fresh?

Our lunchbox meals come prepared in a 3-compartment tray. Our state of the art processors extents the shelf life of our meals which means we can deliver even fresher lunchbox meals to our customers.

 

How long does the food last once delivered?

Our meals will last a whole week and are to be stored at 1-4 degrees in your fridge as soon as they are delivered. Do not remove the seal until the meal is to be eaten as once seal is removed, food items will need to be eaten that day. 

 

What’s the difference between a ‘One-off’ order and a ‘Subscription’ order?

You can place a ‘subscription’ order which will be delivered to your home, school or daycare each week or you can place a ‘one-off’ order.

When placing a ‘subscription’ order you will save 10% on the total cost of your order each week. Subscriptions can be paused or cancelled at any time.

 

Cut off time and delivery days

Cut off times and delivery days vary depending on your location.

For weekend delivery, our cut off time is Wednesday 5pm each week. 

For weekday delivery, our cut off time is Saturday 5pm each week. 

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What if I need to make a change to my delivery or cancel my order?

For any changes or cancellation to your order this needs to be made prior to our cut off times (mentioned above) depending on your delivery day. For example, if you selected a weekend delivery, we would need to be notified prior to Wednesday 5pm. If you selected a weekday delivery, we would need to be notified prior to Saturday 5pm. Late notice on cancellation or changes to order cannot be made after these times so please select carefully. 

 

Where do you deliver?

We deliver to ALL of NSW and South-East QLD. We deliver directly to customers homes, daycare centres, schools and sporting clubs.

 

Can I reseal my tray if I don’t eat everything?

Yes, you can. Our 3-compartment trays come sealed with a clear film. Lids can be ordered on request to fit over trays so you can reseal your meal if anything is left over. Lids and trays are all reusable and recyclable. Please note that once seal has been removed, food items will need to be eaten on the same day seal was removed. 

 

How do my meals come delivered?

All meals are wrapped in insulation with a gel pack and placed in a recyclable box to keep them fresh and cold. Our third-party courier transports all orders in a refrigerated box.

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Is there a delivery fee?

Our delivery fee ranges from $15.25 to $18.55 depending on your location. 

 

Why do I have to pay for delivery or why is the delivery fee so expensive?

Our delivery fee covers the cost of transporting your meals directly to your home in a refrigerated truck using our third-party couriers. LLL does not gain any profits from the delivery fee. This fee is exactly what our courier company charges LLL per home delivery.

 

What’s the difference between your meal packs, sandwich boxes and grazing boxes?

Firstly, all our meals are made fresh to order and are designed to be fuss-free. Just grab and go.

 

Meal Packs

  • Our largest serving lunch option

  • Typically comes with a main meal that is cooked

  • The main can be eaten cold if you desire or can be heated and packed in a thermos

  • Comes with fruit and vegetables and healthy energy snack

  • Can be upsized for larger portions of the main, fruit & vegetables

  • 6 day shelf life once delivered

  • Can be eaten for dinner also

  • Allows for more exposure to ‘new’ foods

 

Sandwich Box

  • Our more traditional lunch option

  • Variety of sandwich options available

  • Great for children who may be a little more ‘fussy’

  • Also suitable for children and adults who are after something a little more simple

  • Comes with fruit, veggie sticks, cheese and crackers and a mini muffin

  • 6 day shelf life once delivered

 

Grazing Box

  • Designed as a healthy afternoon snack box but, of course can be eaten any time of the day

  • A great way to get in extra fruit and vegetables

  • Choose between salami slices or a sandwich

  • Comes with cheese and crackers, dip, veggie sticks and fruit

  • 6 day shelf life once delivered

 

Do you cater to dietary requirements and allergies?

Yes we do. We cater to those who require gluten free, dairy free, egg free and vegetarian. All our meals and recipes are nut free.

 

Can I request certain fruits and vegetables be used in my lunches?

Any special requests for other variances to our menu/products cannot be 100% guaranteed unless we have confirmed in writing with you. For any special requests customers need to email us (lillyslittlelunchbox@outlook.com).

 

Do you purchase local produce?

When selecting our fruits and vegetables each week our buyers select those that are in season. This ensures the quality of the produce we are selecting is local and at a high standard. 

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My child won't eat their main meal cold. Can I heat this?

For children who prefer their main meal hot, we suggest removing the seal the morning food items are to be eaten. Heat the main portion in the microwave or oven and place in a thermos to take to school that day. Place the fruit & vegetable portion and treat in smaller reusable containers. See video highlighting this.

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