Frequently Asked Questions

Cancellation to your order needs to be made prior to your next payment automatically coming out. If we are notified of cancellation after this time, we will make your final delivery and cancel after this time. Please note, if you have a subscription order, it is a 2-week minimum of orders received. Please email us at info@lillyslittlelunchbox.com requesting to cancel your subscription.

If you are a subscription order, you can make changes to your order each week however these changes need to be made prior to your next payment coming out or prior to the cut off times above for your location. For example, if your weekly automatic payment comes out every Tuesday, we need to be notified of the changes by the latest Monday. This is dependant on cut off times and your location also. Please email us at info@lillyslittlelunchbox.com to make any changes. If you are purchasing on an ad hoc basis, please select carefully as no changes can be made to your order.

You can place a ‘subscription’ order which will be delivered to your home, school or daycare each week or you can place a ‘one-off’ order. When placing a ‘subscription’ order you will save 10% on the total cost of your order each week. Subscriptions can be paused or cancelled. Please note that when placing a subscription order, you need to remain with the subscription for a minimum of 2 weeks. After this time you can cancel or pause anytime.

If your child becomes unwell prior to your meals being delivered, unfortunately we are unable to cancel and / or refund orders once payment has been made. Cancellation to your order needs to be made prior to your next payment automatically coming out. If we are notified of cancellation after this time, we will still need to make this delivery as costs have already been incurred by our business. Either yourself, other family members or friends can enjoy the meals if your child is not able to eat them.